Delivery Information and Guidelines:

At Nexcom Grocery Shoppers, we prioritize efficient and timely delivery services to ensure customer satisfaction. Please take note of the following guidelines to make your shopping experience with us seamless:

1. Office Hours and Delivery Schedule:

• Our office operates from 7 am to 5 pm, Monday to Saturday, excluding public holidays.
• Delivery services commence at 9 am on weekdays.

2. Availability during Delivery:

• We kindly request that someone is present to receive the items upon our arrival.
• To expedite the delivery process for all customers, please attend to our delivery personnel promptly. We aim to spend approximately 10 minutes with each customer.

3. Inspection and Sign-off:

• Upon receipt of your order, we encourage you to thoroughly inspect all items.
• Please sign off on our delivery note to confirm the receipt of the items.
• It is essential, especially with perishable items, to lodge any complaints at this stage.

4. Rescheduling and Unavailability:

• If you anticipate being unavailable during the delivery window, kindly inform us at least 5 hours in advance.
• This proactive communication allows us to reschedule your delivery at no extra cost.
• Failure to inform us may result in additional charges for redelivery, and you will bear the liability for the second delivery.

5. Customer Communication:

• Open communication is crucial. Feel free to reach out to our customer service if you have specific delivery instructions or concerns.
• We value your feedback and are committed to addressing any issues promptly.

6. Convenience and Satisfaction:

• Our goal is to provide a convenient and satisfying shopping experience.
• Your cooperation in adhering to these guidelines contributes to the smooth functioning of our delivery process.

By adhering to these guidelines, you contribute to the efficiency of our delivery services, ensuring that all our valued customers receive their orders promptly and in excellent condition. Thank you for choosing Nexcom Grocery Shoppers for your shopping needs.