At Nexcom Grocery Shoppers, we strive to provide quality products and exceptional service. In the event that you are dissatisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:

• Refunds are considered for defective or damaged items, discrepancies in order fulfillment, or other valid reasons.

2. Reporting Issues:

• Report any concerns or issues with your order immediately upon receipt.
• Contact our customer service team info@nexgroshop.com  /  +234 8034574236  at  within 1 day to initiate the refund process.

3. Return of Items:

• We may require the return of the item(s) in question for inspection.
• Ensure items are in their original packaging and unused.

4. Refund Processing:

• Refunds will be processed within 1 day once the return is approved.
• The original payment method will be credited.

5. Non-Refundable Items:

• Certain items, such as perishables, may not be eligible for refunds. Refer to product-specific guidelines.

6. Late or Missing Refunds:

• If you haven’t received a refund within the specified time frame, please contact us for assistance.

7. Contact Information:

• For refund inquiries, contact our customer service team at info@nexgroshop.com  /  +234 8034574236

Thank you for choosing Nexcom Grocery Shoppers. Your satisfaction is our priority.